Training & Learning
April 7, 2023
6 min read

How to Succeed as a Restaurant Employee: Experts Weigh In On Top Employee Qualities

Training Specialist

As a restaurant employee, you are the face of the establishment and play a significant role in ensuring that customers have an enjoyable dining experience. Therefore, possessing certain qualities can go a long way in helping you excel in this role. These are the best qualities a restaurant employee can have.

#1 Positive Attitude

A positive attitude is one of the most crucial qualities a restaurant employee can possess. Customers can easily sense a negative vibe, and it can impact their dining experience. Being optimistic, cheerful, and friendly can make customers feel welcome and appreciated.

#2 Strong Work Ethic

A restaurant employee must have a strong work ethic, including being punctual, dependable, and committed to their job. Working in a fast-paced environment can be challenging, and a strong work ethic is necessary to keep up with the demands of the job.

#3 Excellent Communication Skills

Communication is key in any customer-facing role. Restaurant employees must be able to communicate effectively with customers, their colleagues, and their managers. Clear and concise communication can ensure that orders are accurate, and customers receive exceptional service.

#4 Team Player

Working in a restaurant often involves working as part of a team. It's essential to be a team player and work well with others. A restaurant employee who is willing to lend a hand, take on additional responsibilities, and work together can help ensure the success of the establishment.

#5 Attention to Detail

Attention to detail is vital in the restaurant industry. From taking orders accurately to ensuring that dishes are presented correctly, every detail counts. A restaurant employee who pays attention to details can help ensure that customers receive exceptional service.

#6 Multitasking

Restaurant employees often have to multitask to keep up with the demands of the job. Being able to juggle multiple tasks and prioritize them can help employees work efficiently and keep customers happy.

#7 Adaptability

The restaurant industry can be unpredictable, and things can change quickly. Being adaptable and able to adjust to changing circumstances can help employees be successful in this industry.

#8 Problem-Solving Skills

Restaurant employees may encounter problems while on the job, and having problem-solving skills can be invaluable. Being able to think on your feet, remain calm, and find solutions to problems can help ensure that customers are satisfied and happy with their dining experience.

However, it's not always easy to develop these qualities on your own. This is where a Learning Experience Platform (LXP) for restaurants like Mr. Tomato can be incredibly helpful. An LXP can provide you with the tools and resources you need to develop the skills and qualities necessary to excel in your role as a restaurant employee.

An LXP offers training modules on key areas such as communication skills and problem-solving, and a library of resources and best practices to help you learn and grow.

Scheduling can be challenging in restaurants, especially during peak hours. Mr. Tomato's restaurant scheduling feature allows employees to view, make changes, and request time off from a single platform, ensuring they have up-to-date information about their shifts.

The checklist feature helps employees manage daily, weekly, or monthly tasks, ensuring nothing falls through the cracks. This feature is especially useful for new employees who need guidance on their daily tasks.

Training Specialist
Mr. Tomato

Join the Restaurant Revolution with Mr. Tomato LXP!

99.9% teams love Collab. Not convinced you’re one?We love a challenge.