Case Studies
March 24, 2023
4 min read

Tomato LXP Ratail Case Study: The Legen-Dairy Growth of Moloko

Customer Success Manager

Moloko is a farmer's milk franchise that has been delighting Ukrainians with its dairy-based dishes, meals, desserts, and drinks for years. With over 60 locations across the country, Moloko has become a household name, known for its delicious offerings and excellent customer service.

However, like any business, Moloko faced challenges in managing its staff, ensuring consistency in its operations, and keeping up with customer demands. The onboarding period for new employees was time-consuming and tedious, leading to turnover and increased costs. Moloko needed a solution that would make its staff management and training system more efficient and engaging.

That's when Mr. Tomato entered the picture. This modern digital platform promised to make restaurant staff management, training, and serving easier, faster, and more fun than ever before. Moloko decided to give it a try, and the results were nothing short of astounding.

With Mr. Tomato, Moloko's onboarding period was reduced by half, and turnover was not as painful. The AI-generated practice screens and tests that mimic popular smartphone games increased employee engagement, productivity, and motivation. The training was tailored to the employees' learning abilities and preferences, making it faster and more efficient.

Mr. Tomato's smart management feature also proved to be a game-changer. The platform's dashboard allowed for a comprehensive view of everyone's individual progress and the restaurant's general results, making it easier to identify areas where employees needed support and improvement. This led to better performance and higher productivity.

Moloko's employees also loved Mr. Tomato's 360º communication feature. The platform's social media-inspired interface, including group chats, direct messages, and smart reminders, created a more collaborative and cohesive work environment. The employees could post updates and share ideas, leading to better engagement and a more motivated workforce.

Finally, Mr. Tomato's optimized operations feature made it possible for Moloko's employees to organize their schedules, view their tasks, and go through constant and easy training. The checklists feature created more consistency, and the processes were now smoother, leading to better results.

After logging its 60 locations and 350 users, creating 100 policies, 9000 shifts, and more than 500 posts with Mr. Tomato, Moloko's staff management and training system has been transformed for good, creating a better work environment for its employees and increasing customer satisfaction. The platform's advanced features have made the training and management of employees more efficient, resulting in a more productive workforce.

If you are a franchise manager or owner, give Mr. Tomato a try, and experience the power of AI in transforming your business. With Mr. Tomato, you can streamline your operations, increase profitability, and keep your customers coming back for more!

Customer Success Manager
Mr. Tomato

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